1-Year Manufacturer Warranty

Every piece of KHASHB furniture is built to last. Here is what our warranty covers and how to claim if something is not right.

Standard cover

All KHASHB furniture is covered by a 1-year manufacturer warranty from the date of delivery under normal household use. The warranty is automatic — no registration needed; your order confirmation is your proof of purchase.

What is covered

Structural failure of solid-wood joinery (loose joints, splits or breakage that occur without misuse).
Frame breakage in sofas, beds, chairs and tables under normal home use.
Defective hardware — hinges, drawer runners, locks, fasteners.
Finish defects that appear without external cause within the cover period.

What is not covered

Damage caused by misuse, accidents, pets, sharp objects or unsuitable conditions (excessive humidity, direct heat or sun).
Normal wear and aging of fabric, leather, foam and finishes.
Natural variation in wood grain, colour and fabric texture — these are characteristics of handcrafted furniture, not faults.
Modifications or repairs carried out by anyone other than KHASHB.
Display, ex-showroom and clearance items, where stated at purchase.

How a claim works

Email info@khashb.com or WhatsApp us with your order number and clear photos/video of the issue.
Our team responds within one working day and confirms next steps.
Where possible we repair at your home; otherwise we collect, repair or replace the piece at no charge during the cover period.

Extended care

For tips on keeping your sheesham furniture looking new — humidity, polish, scratches — see our care guidance or ask our team for advice on a specific piece.

Questions

Email info@khashb.com or call +92 300 1234567.

FAQ

Warranty — FAQ

Every piece of KHASHB furniture is covered by a 1-year manufacturer warranty from the date of delivery, covering structural and manufacturing defects under normal home use.

Structural failure of solid-wood joinery, frame breakage under normal use, defective hardware (hinges, runners, fasteners) and finish problems that appear without external cause.

Damage from misuse, accidents, pets, unsuitable humidity or storage, normal wear of upholstery and finish, and natural variation in wood grain, colour and fabric — these are not faults.

Email us at info@khashb.com or WhatsApp our support number with your order details and clear photos of the issue. We will respond within one working day and arrange a repair, replacement or refund as appropriate.